Shipping & Delivery

Last updated: October 23, 2026

Clear expectations, from order to doorstep.

Where we deliver

Delivery availability is determined by the destination accepted at checkout. If we cannot fulfill an accepted order to your address, we will contact you and arrange a refund for the unfulfilled order.

Processing time

Most orders are processed and dispatched within 5 business days after payment is confirmed. Business days are Monday–Friday, excluding public holidays. Processing time is separate from transit time.

Estimated transit time

Delivery typically takes 10–20 business days after dispatch. This is an estimate, not a guaranteed arrival date. Destination, carrier service, customs checks and logistics disruptions can affect delivery. We will help investigate delays.

Shipping charges

Standard shipping is a flat US$2.99 per order. Shipping charges and any taxes collected by us are shown before payment. Any applicable import charges not collected at checkout may be assessed by local authorities; contact us before ordering if you need clarification.

Where orders ship from

Orders may be fulfilled from our own or partner facilities, including overseas facilities, depending on stock and destination. Our registered business address is not a promise of local fulfillment. Multiple items may arrive separately; a single order is charged the stated shipping fee once.

Tracking your order

After dispatch, we send a shipping confirmation email with tracking information. Use the carrier link in that email. If it is missing, check your spam folder or contact service@roivexa.com with your order number.

Delayed, missing or incorrectly delivered parcels

If tracking stops updating, the estimated delivery window has passed, or tracking says delivered but you have not received the parcel, contact service@roivexa.com. Include your order number and the delivery issue. We will investigate with the carrier and tell you the next steps. A delivered scan does not automatically close your claim. If a parcel is confirmed lost, we will offer an appropriate replacement or refund.

Address changes and cancellation

Contact us as soon as possible. Changes or cancellation can be requested before fulfillment processing begins. We cannot guarantee a change once processing has started, and cannot cancel an order after dispatch. See our cancellation and return policy.