Contact Us

This support center is provided by Harbin Zhihe Cloud Technology Development Co., Ltd. and is available to assist customers with inquiries related to our online stores.

We are committed to providing reliable and efficient customer support throughout your shopping journey. Whether you need assistance with orders, shipping details, payment questions, returns, or general store information, our support team is here to help.

Please review the information below for common service details and assistance options.

⏱ Customer Service Hours

Availability:
Monday – Friday

Estimated Response Time:
Within 24–48 business hours

Support Email:
service@roivexa.com

During high-volume periods, holidays, or promotional events, response times may take slightly longer than usual. We appreciate your patience and understanding.

ROIVEXA / CUSTOMER INFORMATION

Contact ROIVEXA

Last updated: October 23, 2026

A little help, from a real point of contact.

For help choosing an essential, checking an order or arranging a return, email service@roivexa.com. Include your order number, if available, and a short description of what you need. For an item issue, photos can help us understand it. Never email full payment-card details or identity documents.

Who operates ROIVEXA?

ROIVEXA is operated by Xiamen Jingyan International E-Commerce Co., Ltd., the seller for purchases made through roivexa.com.

Registered business address: Unit 302-98, No. 1156 Jimei North Avenue, Software Park Phase III, Xiamen Torch High-tech Zone, Xiamen, Fujian, China.

Customer support: service@roivexa.com
Monday–Friday. We normally reply within 24–48 business hours, excluding public holidays.

This business address is not a return warehouse. Contact us before sending a return so we can provide the appropriate return address.

Before you get in touch