Privacy Policy
Last updated: October 23, 2026
What we collect, why we use it and the choices you have.
Who operates ROIVEXA?
ROIVEXA is operated by Xiamen Jingyan International E-Commerce Co., Ltd., the seller for purchases made through roivexa.com.
Registered business address: Unit 302-98, No. 1156 Jimei North Avenue, Software Park Phase III, Xiamen Torch High-tech Zone, Xiamen, Fujian, China.
Customer support: service@roivexa.com
Monday–Friday. We normally reply within 24–48 business hours, excluding public holidays.
This business address is not a return warehouse. Contact us before sending a return so we can provide the appropriate return address.
Scope and platform
This policy covers roivexa.com and related order and support interactions. Our store uses Shopify. Shopify and payment providers process information to operate their services under their own applicable privacy terms.
Information we collect
- Information you provide: name, email, delivery and billing details, order information, account information where you create an account, and support messages.
- Payment information needed to process your purchase, handled through the payment services offered at checkout. Do not send full card details by email.
- Technical and usage information: device and browser information, IP address, pages viewed, interactions, identifiers and cookie or similar technology data, depending on enabled tools and your privacy choices.
How we use information
We use information to fulfill orders, arrange delivery, handle payments, provide support, prevent fraud and maintain security, meet legal obligations and improve the store. Where permitted and subject to applicable choices or consent, we also use it for analytics, advertising measurement and marketing.
Who may receive information
We share information as needed with Shopify, payment processors, fulfillment and delivery providers, support and technology service providers, and analytics or advertising partners when enabled. Information may also be disclosed when legally required or as part of a lawful business transfer, subject to applicable protections.
AppLovin and advertising technology
When AppLovin advertising tools are enabled, we work with AppLovin, which may collect, receive and process information through pixels, cookies or similar technologies. This can include device and browser information, IP address, online identifiers, website interactions and purchase-event information. The information may be used for advertising delivery, interest-based advertising, measurement and improving advertising services, including AI-powered technologies, subject to applicable privacy choices and laws.
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy.
We do not intentionally provide identity-document information, full payment credentials, sensitive personal information or children's personal information to advertising partners. This policy describes potential tools and does not mean every tool is active on every visit.
Cookies and choices
Essential technologies support the shopping cart, checkout, security and store operation. Optional analytics, personalization and advertising technologies are managed through the choices offered by our cookie controls, where available, and applicable consent requirements. You can accept or reject optional categories and change your selection later. Browser cookie settings may also be used, but blocking necessary cookies can affect the cart or checkout.
Visit Your Privacy Choices to exercise available sale/sharing or targeted-advertising opt-outs. We respect applicable browser and device privacy signals, including Global Privacy Control, and applicable consent or opt-out requirements. Contact us if a choice or request is not working.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete or obtain a copy of your information, withdraw consent or opt out of certain processing, targeted advertising, sale or sharing. Email service@roivexa.com with a description of your request. We may take reasonable steps to verify the request and respond as required by applicable law. We will not discriminate against you for exercising applicable privacy rights.
Retention and security
We retain information only as needed for the purposes described here, including orders, support, legal, tax, security and dispute obligations. Retention periods depend on the information and applicable requirements. We use reasonable safeguards, but no transmission or storage system is completely secure.
International processing
Our company is located in China. Shopify and service providers may process information in other countries. Where required, appropriate safeguards apply to international transfers.
Children
The store is intended for adult shoppers. We do not knowingly collect children's information for advertising. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.
Updates and contact
We may update this policy when our practices or requirements change. The date shown on this page identifies the current version. Contact service@roivexa.com for privacy questions or requests.