Cancellation, Returns & Refunds

Last updated: October 23, 2026

Know your options before you order.

Cancellation and order changes

Email service@roivexa.com with your order number as soon as possible. Cancellation or changes can be requested before fulfillment processing begins. We will confirm whether the request can still be applied. An order cannot be cancelled after dispatch. If an order has already entered processing, we may be unable to stop it; eligible delivered items can still be considered under the return rules below. Approved cancellations receive a full refund to the original payment method within 10 business days.

Return window and condition

Request a return within 14 calendar days of delivery. For a change-of-mind return, the item must be unused, in its original condition and with its original packaging. Provide proof of purchase. These conditions do not remove your rights for faulty, damaged, incorrect or materially misdescribed goods.

How to request a return

Email service@roivexa.com with your order number, the item and the reason. For damaged, defective or incorrect goods, include photos if available. We will review the request and provide the next steps. Please obtain return instructions before shipping anything back.

Where to send a return

Once a return is approved, we provide the applicable return warehouse address and instructions. Do not send returns to our registered business address or automatically use the address on the parcel. The correct return location may depend on the item and its fulfillment location. Ask us about the return destination before purchasing if that affects your decision.

Who pays return shipping?

• Change of mind: the customer pays return shipping. The original standard shipping charge is not refunded unless required by applicable law.
• Damaged, defective, incorrect or materially misdescribed item: contact us. We provide an appropriate replacement, refund or return solution at no additional cost to you and cover necessary return shipping.

There is no restocking fee. We do not charge an additional cancellation fee for an approved cancellation.

Refund process and timing

After an approved return arrives and is inspected, we email the decision. Approved refunds are submitted to the original payment method within 10 business days after receipt and inspection. Your bank or payment provider may require additional posting time. If more than 15 business days have passed since approval and you have not received the refund, contact us so we can check it.

Your consumer rights

This policy does not limit mandatory rights you may have under applicable consumer law.