Customer Support Contact Page

Customer Support Contact Page

We are always here to help you.

We recommend checking our FAQ section first, as it covers most common questions about orders, shipping, payments, and returns with instant answers.

If you still need assistance, our support team is ready to help.


Contact Us

✉️ service@roivexa.com


Response Time

🕒 Within 24 hours (Monday–Friday)


Support Promise

🔒 We handle every request with care and aim to resolve issues as quickly as possible.

ROIVEXA / CUSTOMER INFORMATION

Contact ROIVEXA

Last updated: October 23, 2026

A little help, from a real point of contact.

For help choosing an essential, checking an order or arranging a return, email service@roivexa.com. Include your order number, if available, and a short description of what you need. For an item issue, photos can help us understand it. Never email full payment-card details or identity documents.

Who operates ROIVEXA?

ROIVEXA is operated by Xiamen Jingyan International E-Commerce Co., Ltd., the seller for purchases made through roivexa.com.

Registered business address: Unit 302-98, No. 1156 Jimei North Avenue, Software Park Phase III, Xiamen Torch High-tech Zone, Xiamen, Fujian, China.

Customer support: service@roivexa.com
Monday–Friday. We normally reply within 24–48 business hours, excluding public holidays.

This business address is not a return warehouse. Contact us before sending a return so we can provide the appropriate return address.

Before you get in touch